Refund and Return Policy
4wellco is operated by Marilena Casali, an Independent Herbalife Distributor based in Italy, serving customers in the United Kingdom.
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
This policy does not affect your statutory rights.

Return eligibility
To be eligible for a return, your item must be unused, unopened, sealed where applicable, and in the same condition that you received it. It must also be in its original packaging.
You will also need the receipt or proof of purchase.

For health, hygiene and safety reasons, nutrition products, supplements, personal care products and skincare products cannot be returned if they have been opened, unsealed, used or damaged by the customer, unless the item is defective, damaged on arrival or incorrect.

How to start a return
To start a return, email info@4wellco.com with your order number, full name and reason for return.
If your return request is accepted, we will provide return instructions and the correct UK return address.

Returns are handled through Herbalife UK return facilities / warehouses. As Herbalife may use different UK warehouse locations, the correct return address will be provided after your return request has been approved.

Please do not send returns to our business address in Italy unless we specifically instruct you to do so.
Items sent back without first requesting a return will not be accepted.

Return shipping costs
For change-of-mind returns, the customer is responsible for paying the return shipping cost.
We do not provide a prepaid return shipping label for change-of-mind returns.
If the item is defective, damaged on arrival or incorrect, please contact us immediately at info@4wellco.com so we can evaluate the issue and provide the appropriate return, replacement or refund instructions.

Damages and issues
Please inspect your order when you receive it.
Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items
We cannot accept returns for:
– opened or unsealed nutrition products;
– opened or unsealed supplements;
– opened or unsealed personal care or skincare products;
– products that have been used or damaged by the customer;
– gift cards;
– items clearly marked as final sale before purchase.

Discounted products
Discounted products can be returned under the same conditions as full-price products, unless they are clearly marked as final sale before purchase.

Exchanges
The fastest way to ensure you get what you want is to return the item you have.
Once the return is accepted, you can place a separate order for the new item.

United Kingdom cancellation rights
For online purchases shipped to customers in the United Kingdom, you may have the right to cancel your order within 14 days after receiving your item, without giving a reason.
After notifying us of the cancellation, you usually have another 14 days to return the item.
This right does not apply to opened or unsealed goods that cannot be returned for health, hygiene or safety reasons, unless they are defective, damaged or incorrect.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.
If approved, you will be refunded to your original payment method within 10 business days.
Please remember it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@4wellco.com.

Customer support
Email: info@4wellco.com
WhatsApp: +39 380 757 4716